Ticket Zone seeks fulfilment operators to ensure the packing and postage of physical tickets and merchandise to consumers. You will have an eye for detail to manually observe an established process and procedure to Check-in, Rip, Pick, Key, Scan, Pack and post physical tickets in line with the Company’s service levels for fulfilment.

​

Fulfilment is a growing team within the Event Administration & Planning Department where adherence to policy, process and procedure is important in delivering an accurate and timely service on behalf of or Clients. Any other duties maybe required to meet the needs of the business from time to time.

To work within this role you will initially be trained within the sales department on a variety of clients, however over time you may also be provided with training in the Customer Service Department. The successful candidate will work in our Barnstaple based Call Centre under the guidance of our local managers but on behalf of our Nationally based clients.

​

Duties will include answering client related sales calls and ensuring that call time targets are met. To provide a high standard of customer service at all times.

​

Occasionally you will be required to assist with general administration and ticketing duties. The ideal candidate will have gained a minimum of a grade C in English, be flexible and confident with working on the phone. Previous experience with working in a Call Centre will be an advantage, but is not essential